Animal Care & Customer Service Full time Position Filled
This job description reflects the assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned by your appointed supervisor.
Position Title: Animal Care and Client & Customer Service
Department: Animal Care
Classification: Animal Care Associate
Date: June 2016
Summary: Responsible for Animal Care, Customer Service, Food Program Management, and Clinic Assistance
Essential Duties and Functions:
Provide adequate living environment, maintaining cleanliness of cages, food, water and mental enrichment to shelter animals daily, according to the protocols and practices set forth in The Standards of Care in Animal Shelters.
Monitor animals and immediately report health or behavior abnormalities to supervisor, and shelter veterinarian
Participate in stress and disease reduction efforts through purposeful and compassionate and placement of animals in the shelter environment
Perform animal bathing and basic grooming
Create and maintain necessary animal records, perform data entry
Understand the care for neo-natal kittens and other special needs animals
Follow established disease control protocols to daily clean, disinfect, and maintain shelter and Satellite Adoption Room kennels, cages, and general areas
Operate laundry and dish-washing equipment
Restock cleaning areas with supplies and equipment
Maintain equipment in working condition, report equipment or supply needs to supervisor
Maintain work and general areas in an organized manner
Cultivate positive client ,volunteer and coworker relations through professional, courteous, and educational interactions
Assist clients with animal adoption process; facilitates client/animal interactions to insure a safe and pleasant experience
Practice and encourage the humane treatment of animals
Provide quality customer service to clients, volunteers, and staff while actively promoting our mission, services, programs, and events
Promote donation and giving opportunities as appropriate
Work cooperatively with all volunteers, recognizing the talent and commitment they bring to our organization
Ensure a safe work environment; following all safety guidelines, including PPE, and modeling safe work practice
Take immediate action to address any safety concerns that could put a staff member, volunteer, client, animal, or the organization at risk
Physical Requirements and Work Environment:
·Work is performed in a clinic, kennel/shelter setting and outdoors
·Frequent bending, reaching, kneeling, climbing stairs, walking and, standing on feet 8-10 hours per day while performing job functions
·Exposure to disinfectant solutions when cleaning
·Exposure to various weather conditions when working outdoors
·Subject to animal bites and scratches while handling animals of questionable temperament
·Lifting of up to 50 pounds with reasonable accommodations
·Consistently exposed to animals and animal allergens under conditions with limited alterations available
·Tetanus and rabies (pre-exposure) inoculations are required or must be waived
Reporting Relationships and Contacts:
Reports to President of Organization, Shelter Veterinarian
Mentors and monitors volunteers
This job description reflects the assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. Pet Pantry of Lancaster, Inc. is an at-will employer.
Minimum of 2.5 years’ experience in Animal Care and Management.
Customer service experience
Available to work weekends, holiday shifts, and extended hours as needed
Knowledge, Skills, and Abilities:
Commitment to the mission, values, goals, and success of Pet Pantry Of Lancaster County, Inc.
Highly motivated, out-going, polite, and professional manner
Team player, able to multi-task
Compassion for animals, comfortable working in the shelter environment and willing to accommodate animals in the work place
Knowledge of animal breeds and behavior evaluation training necessary
Computer skills in a Windows environment
Hourly: Starting Hourly wage is determined by experience.
HOW TO APPLY
Applicants should send a resume and cover letter outlining how they meet the specific requirements of the position to:
Pet Pantry of Lancaster County, Inc.
26 Millersville Road
Lancaster, PA 17603
While we sincerely appreciate all applications, only those candidates selected for interview will be contacted.