Refund Policy

Terms and Conditions

Surgical Deposit Refund Policy:
When you scheduled your pet’s procedure, you made a $20 non-refundable deposit to hold your appointment. The $20 will go toward the cost of surgery. Should you need to reschedule your pet’s surgery, this deposit can be used towards the new appointment as long as the appointment is rescheduled a minimum of 48 hours before the original surgery date. A new deposit will need to be collected if you wish to reschedule under the 48-hour period, or if you cancel or miss your appointment. In these instances, you may be asked to pay in full.

Vaccine Clinic Deposit Refund Policy:
A $20 non-refundable deposit will be asked to hold your appointment slot. The deposit will be credited towards your services for that day; however, it will not be returned should you not be able to keep your appointment.

Donation Refund Policy:
We are grateful for your donation and support of our organization. If you have made an error in making your donation or change your mind about contributing to our organization, please contact us within 30 days of your donation. Refunds are returned using the original method of payment. If you made your donation by credit card, your refund will be credited to that same credit card.

Automated Recurring Donation Cancellation:
Ongoing support is important to enabling projects to continue their work, so we encourage donors to continue to contribute to projects over time. But if you must cancel your recurring donation, please notify us in writing.